Genius Scan
  • Getting Started
    • Quick Start Guide
      • Genius Scan at a glance
      • Scan documents
      • Take quality scans
      • Quick edit actions
  • Document Management
    • Viewing & Editing Documents
      • Edit, crop and rotate a scan
      • Renaming documents
      • Change a document's page size
      • Delete a document
      • Delete a page
      • Sign and annotate your scans
      • Set up a default filter
    • Organizing Documents
      • Sorting documents
      • Tagging documents and managing tags
      • Create and manage folders
      • Select multiple documents
      • Search your documents
    • Managing Multi-Page Documents
      • Select multiple pages
      • Adding pages to an existing document
      • Merging and splitting documents
      • Reordering pages
      • Moving pages between documents
    • Text Recognition / OCR
      • Enable text recognition
      • Copy text of my scans
      • Search scans with their content
      • Scan and extract a business card
      • Apply Text Recognition on all your old documents
    • Importing pictures and files
      • Import pictures and files (PDF, JPEG...)
      • Import Word, Excel, Web Documents
  • Exporting & Sharing
    • Export Formats & Options
      • Export Scans as PDF
      • Export Scans as JPEG
      • Export Scans as Text
      • Adjusting export settings
    • Export Destination & Shortcuts
      • Manual export instructions
      • Share a document by email
      • Update the email used to export a document
      • Configuring export shortcuts
      • Auto-export rules and configuration
      • Check a document's export history
      • Verify if your documents have been backed up
      • Automatically delete a document after export
    • Service-Specific Guides
      • Export to another app
      • Export to WhatsApp
      • Export via WebDAV
      • Export via FTP
      • Export to the photo gallery
      • Export to Canvas
      • Export via SFTP/FTPS
      • Export to a computer
      • Export to your device memory
      • Export to QuickBooks Online
      • Print documents
    • Expense Reports
      • Set up expense report
      • Generate an expense report
  • Cloud Storage & Backup
    • Back up Overview
    • Built-in Cloud Overview
      • Synchronization & Backup
      • Offloading documents
      • How documents sync across devices automatically
      • Search and filter documents
      • Resolving synchronisation conflicts ⚠️
    • Manual Back-up
    • Transfer Documents to a New Device
  • Subscription, Plans & Account Management
    • Plan Details & Comparison
      • How to subscribe to an advanced plan
      • What happens when my subscription expires?
      • What plan do I have?
      • Cancel your subscription
      • Upgrade or downgrade my subscription
      • Get a receipt from your purchase history
      • Ask for a refund
      • Share my purchase with my family
    • Account Management
      • Create your account
      • Delete your account
      • Update your email address
      • Reset your password
    • Buying Multiple Licenses Online
      • Buy licenses online
      • Manage your licenses
      • Manage billing information
      • Understand pricing & renewal
  • Security & Privacy
    • Document Protection
    • Privacy & Security Overview
    • Privacy Policy
  • Advanced & Developer Resources
    • Genius Scan SDK
    • Configure Genius Scan with a MDM
    • Launch Genius Scan from another app (Developers Guide)
  • Other topics
    • Accessibility Features
    • Troubleshooting & FAQ
      • Troubleshoot Scanning
        • Better automatic document detection
        • How to remove shadows from my scans?
        • My scans are upside down, how can I fix that?
        • What is the DPI of my Scans?
        • How to disable the shutter sound?
        • The camera doesn't work
      • Troubleshooting Email Problems
        • Emails are not sending, or your recipient receives them after a long time
        • The Send button is inactive when I try to email a scanned document
        • An error message tells me my email is not configured
        • I receive multiple emails from Genius Scan
        • I can't send an email on Android
      • I thought I signed up for an account but I can't log in anymore
      • How to recover lost or deleted documents?
      • Genius Scan is taking too much space, what can I do?
      • How to improve the quality of Text Recognition?
      • How to fix the Genius Scan iCloud Drive folder not appearing?
      • Genius Scan is stuck updating
      • How to restore the purchase of the Genius Scan premium features?
      • Why isn't Text Recognition running?
      • How to change Genius Scan's language?
    • Known Issues
      • Send a bug or crash report
      • Scans are blurry on iPhone 15
      • Unable to log in to Expensify
      • Unable to log in to Evernote
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  1. Subscription, Plans & Account Management
  2. Account Management

Update your email address

PreviousDelete your accountNextReset your password

Last updated 1 month ago

The email address associated with your Genius Cloud account is what you’ll use to sign in to Genius Cloud and receive important Genius Cloud-related emails.

It can be different from the email address associated with your Genius Scan Ultra subscription.

You can change your Genius Cloud email on your iOS or Android devices and on your computer (Mac or Windows). You need to be logged in to account to change your email.

  1. In Genius Scan, go to Settings and choose Premium plan and account.

  1. Tap Manage account...

  1. Tap Update email, enter your new email and tap Ok.

  1. In Genius Scan, go to Settings and choose Premium plan and account.

  1. Tap Email, enter your new email, and tap Ok.

  1. Type the new email in the Email field, and click on Submit.

A banner tells you that your email has been updated.

Log in to your and click on My Account > Account Settings in the top right corner.

Genius Cloud account
Genius Cloud
Choose premium plan and account from the list of settings and features
Tap manage account written in yellow
Tap update email in orange
Tap Email to change your email
Change your email in the orange text box
Genius Cloud interface where you can access your account settings
Genius Cloud interface where you can change your email in the email field