Troubleshoot Scanning

Capturing high-quality scans with Genius Scan is quick and easy, but sometimes, you may encounter issues like shadows, incorrect orientations, or difficulties with automatic document detection. This section provides solutions to help you optimize your scanning experience, ensuring that your documents are clear, properly aligned, and professional-looking.

Here, you'll find tips and troubleshooting guides on:

• Improving automatic document detection – Best practices for getting the best scan results.

• Removing shadows from scans – How to minimize unwanted shadows for clearer documents.

• Fixing upside-down scans – Adjusting the orientation of your documents.

• Understanding scan resolution (DPI) – Learn about the quality and resolution of your scans.

• Disabling the shutter sound – How to turn off the camera sound while scanning.

• Fixing any camera issue – What to do when Genius Scan's camera doesn't work.