Verify if your documents have been backed up
Last updated
Last updated
Ensuring your documents are safely backed up is essential. That’s why Genius Scan lets you check the overall sync status at the top of the app and view the status of each document individually right next to it.
If you are logged into a Genius Cloud account, the sync button at the top of your screen will display either:
A checkmark if all your documents are synced to your account
A warning (Android) or a clock (iOS) if an error prevents a document from being synced. Tap the sync button to see the error, or tap Backup & Sync to sync your documents manually.
Successful syncing:
Pending changes:
Open the sync screen by tapping the sync button at the top of your screen.
Check the list of pending documents. If the list is empty, all your documents have been synced. If not all your documents are synced, tap the Backup and sync button.
On iOS, when you export a document (through Email or to Google Drive or Dropbox…), you will see a corresponding icon on each document denoting the successful export to the chosen export destination. Should an error happen, this icon will turn grey, and you can open the document to see a detailed message.
This section covers syncing with .
This section covers exported documents to other services.
You can then open the document to see and try to export it again.
