Privacy Policy
The Grizzly Labs respects your privacy and ensures your data is always protected. By using the Genius Scan application, you consent to this policy.
Summary
The privacy details that apply to you different whether you subscribe to Genius Scan Ultra and created an account or not. If you didn't create an account, your documents stay on your device and you don't have any account with us. The personal information shared with us is very limited.
Your documents
Your documents are only stored on your device and are never sent to a third-party unless you explicitly choose to (if your export them to other apps, if back them up to a cloud storage service, or if you activate Genius Cloud).
export them to other apps or third-party services (for instance, you can export your documents to Dropbox).
create a Genius Scan account.
If you sign up for a Genius Scan account—or if it's enabled automatically as part of your Genius Scan for Teams subscription—your documents will be stored on our servers so that Genius Scan can synchronize them between your devices and back them up. We may provide additional services such as indexing your documents for better search or suggesting better titles when saving new documents.
Your data
Genius Scan may request your location for two reasons:
When you export your scans to a service such as Evernote, you can opt-in to attach your location to the note. That's the only instance where your location information leaves your device.
The document renaming features of Genius Scan can suggest document names based on your location.
Genius Scan for Teams
If you are part of a Genius Scan for Teams plan:
Data Control: Team members retain full control over their documents and can manage, export, or delete them independently, even while part of a team.
Team Owner Visibility: Team owners can only see the status of invitations (accepted or pending) but cannot access or manage a team member’s data and documents.
Third-party Services
If you connect Genius Scan to third-party cloud services such as Box, Dropbox, Google Drive, etc., It will request some permissions to export documents to these services.
Genius Scan interactions with these services are limited to:
Listing the drives and/or folders available in the cloud service to let you select where to export your scans.
Uploading your scanned documents to the chosen destination.
These interactions happen directly between the mobile application and the cloud service, and your data does not transit through any server managed by The Grizzly Labs. Please remember that third parties' use of your information will be governed by their privacy policies and terms of service.
Data Controller
The Grizzly Labs SAS — 39 rue de Châteaudun, 75009 Paris, France — determines the data processing and usage made to your data through the use of Genius Scan.
Data Processing
Process scans
Contract (Genius Scan account)
Your documents are uploaded to our backend for backup and synchronization. Your data is encrypted during transmission and at rest. Your documents are retained while you have an active subscription or until deleted. When your account becomes inactive, it's scheduled for deletion within two years. We collect some logs to debug problems in our servers. These logs are archived for up to a year.
Manage user accounts
Contract (Genius Scan account)
When you create an account, we keep some information (email address, device info, IP address) to help you manage your account and ensure security.
Process purchases
Contract (All users)
To manage your purchases, we collect minimal information such as a unique user identifier.
If you subscribe through the Apple App Store or Google Play Store, please refer to their respective terms and privacy policies for details on how your billing information is handled. The Grizzly Labs doesn't have access to your billing information but only receives your subscription status from the payment providers. If you subscribe to Genius Scan for Teams through our website or other direct billing methods, billing details and payment methods are handled by Stripe. The Grizzly Labs does not store billing information but has access to it through Stripe for managing subscriptions and payments.
Genius Renaming
Consent (All users)
We process the text of the first page of your scanned document to suggest document names. OpenAI may keep the text for up to 30 days for abuse monitoring. This feature is optional.
Customer support
Consent (All users)
If you encounter a technical issue, you may contact us. We will receive your name and email, as well as diagnostics containing detailed logs of the app's activity. This may include document names and user identifiers. Your conversations are kept indefinitely.
Analytics
Legitimate interest (All users)
We collect some usage data, such as which features are used and how often. We use this data in aggregate to know what to improve, refactor or remove from the application. We collect a unique user identifier to identify repeated sessions for a given user. We don't cross-reference this identifier with any identifying information. Analytics data is kept for 2 years.
Crash analytics
Legitimate interest (All users)
We also collect crash data to improve the app's quality. Crash data may include some detailed logs of the user's activity. Crash data is kept for 1 year.
They are also processed exclusively on your device (OCR, PDF generation, image processing...).
Under GDPR, you have the following rights that we extend to all users:
Access — If you have an account, you can obtain access to the personal data held about you.
Rectification — You can ask for incorrect, inaccurate or incomplete personal data to be corrected.
Erasure — You can request that personal data be erased when it’s no longer needed or if processing it is unlawful.
Restriction of processing — You can request the restriction of the processing of your personal data in specific cases.
Data Portability — You can request an export of your documents at any time.
Objection — You can object to the processing of your personal data under certain conditions.
Subprocessors
We may share your data with trusted service providers to ensure the functionality of our service. These providers are listed here:
Amazon (AWS)
Store processed scans
Only for Genius Scan account owners
Amplitude
Analytics
HelpScout
Customer support
Heroku
Manage user accounts and synchronization logic
Only for Genius Scan account owners
OpenAI
Suggest document names
RevenueCat
Process purchases
Only for Genius Scan account owners
Sentry
Analytics
Solarwinds (Papertrail)
Process scans, manage user accounts
Only for Genius Scan account owners
Stripe
Process purchases
Only for members of the Genius Scan for Teams members
Data Retention
Unless this privacy policy specifies otherwise, our data retention policy is to keep the data for one year.
Storage Location
We store data only in the EU or countries deemed adequate by European regulators (e.g., under EU-US or Swiss-US Privacy Shield frameworks).
Restrictions
Our services and applications are not directed at children. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us as described below, and we will delete such data from our systems.
Changes To This Policy
If we decide to change our privacy policy, we will post those changes on this page.
How To Contact Us
If you have any questions about your privacy, please email us at [email protected] or visit our website at thegrizzlylabs.com.
If you believe your data protection rights have been violated, you can file a complaint with your local Data Protection Authority.
Updates
Feb 18, 2025: Updated to better detail the different data processing applied to your personal data.
June 8, 2024: Updated to reflect new analytics service (Telemetry Deck) and crash reporting service (Sentry). Removed misleading mention about banner ads as Genius Scan doesn't show third-party ads.
December 11, 2024: Adding Team-specific feature and Billing information sections. Adding Stripe and Amplitude, and removing Amakawa and New Relic from the sub-processor list.
Last updated