Genius Scan
  • Getting Started
    • Quick Start Guide
      • Genius Scan at a glance
      • Scan documents
      • Take quality scans
      • Quick edit actions
  • Document Management
    • Viewing & Editing Documents
      • Edit, crop and rotate a scan
      • Renaming documents
      • Change a document's page size
      • Delete a document
      • Delete a page
      • Sign and annotate your scans
      • Set up a default filter
    • Organizing Documents
      • Sorting documents
      • Tagging documents and managing tags
      • Create and manage folders
      • Select multiple documents
      • Search your documents
    • Managing Multi-Page Documents
      • Select multiple pages
      • Adding pages to an existing document
      • Merging and splitting documents
      • Reordering pages
      • Moving pages between documents
    • Text Recognition / OCR
      • Enable text recognition
      • Copy text of my scans
      • Search scans with their content
      • Scan and extract a business card
      • Apply Text Recognition on all your old documents
    • Importing pictures and files
      • Import pictures and files (PDF, JPEG...)
      • Import Word, Excel, Web Documents
  • Exporting & Sharing
    • Export Formats & Options
      • Export Scans as PDF
      • Export Scans as JPEG
      • Export Scans as Text
      • Adjusting export settings
    • Export Destination & Shortcuts
      • Manual export instructions
      • Share a document by email
      • Update the email used to export a document
      • Configuring export shortcuts
      • Auto-export rules and configuration
      • Check a document's export history
      • Verify if your documents have been backed up
      • Automatically delete a document after export
    • Service-Specific Guides
      • Export to another app
      • Export to WhatsApp
      • Export via WebDAV
      • Export via FTP
      • Export to the photo gallery
      • Export to Canvas
      • Export via SFTP/FTPS
      • Export to a computer
      • Export to your device memory
      • Export to QuickBooks Online
      • Print documents
    • Expense Reports
      • Set up expense report
      • Generate an expense report
  • Cloud Storage & Backup
    • Back up Overview
    • Built-in Cloud Overview
      • Synchronization & Backup
      • Offloading documents
      • How documents sync across devices automatically
      • Search and filter documents
      • Resolving synchronisation conflicts ⚠️
    • Manual Back-up
    • Transfer Documents to a New Device
  • Subscription, Plans & Account Management
    • Plan Details & Comparison
      • How to subscribe to an advanced plan
      • What happens when my subscription expires?
      • What plan do I have?
      • Cancel your subscription
      • Upgrade or downgrade my subscription
      • Get a receipt from your purchase history
      • Ask for a refund
      • Share my purchase with my family
    • Account Management
      • Create your account
      • Delete your account
      • Update your email address
      • Reset your password
    • Buying Multiple Licenses Online
      • Buy licenses online
      • Manage your licenses
      • Manage billing information
      • Understand pricing & renewal
  • Security & Privacy
    • Document Protection
    • Privacy & Security Overview
    • Privacy Policy
  • Advanced & Developer Resources
    • Genius Scan SDK
    • Configure Genius Scan with a MDM
    • Launch Genius Scan from another app (Developers Guide)
  • Other topics
    • Accessibility Features
    • Troubleshooting & FAQ
      • Troubleshoot Scanning
        • Better automatic document detection
        • How to remove shadows from my scans?
        • My scans are upside down, how can I fix that?
        • What is the DPI of my Scans?
        • How to disable the shutter sound?
        • The camera doesn't work
      • Troubleshooting Email Problems
        • Emails are not sending, or your recipient receives them after a long time
        • The Send button is inactive when I try to email a scanned document
        • An error message tells me my email is not configured
        • I receive multiple emails from Genius Scan
        • I can't send an email on Android
      • I thought I signed up for an account but I can't log in anymore
      • How to recover lost or deleted documents?
      • Genius Scan is taking too much space, what can I do?
      • How to improve the quality of Text Recognition?
      • How to fix the Genius Scan iCloud Drive folder not appearing?
      • Genius Scan is stuck updating
      • How to restore the purchase of the Genius Scan premium features?
      • Why isn't Text Recognition running?
      • How to change Genius Scan's language?
    • Known Issues
      • Send a bug or crash report
      • Scans are blurry on iPhone 15
      • Unable to log in to Expensify
      • Unable to log in to Evernote
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On this page
  • How to maximize the DPI?
  • What DPI can I achieve with my iPhone?
  • I have followed the recommendations to get high DPI. Why are my document still not sharp?
  • Why do my PDF scans always show up as 72 DPI?
  1. Other topics
  2. Troubleshooting & FAQ
  3. Troubleshoot Scanning

What is the DPI of my Scans?

The DPI (dots per inches) is a measure of the number of pixels the scanner will associate to one inch of document. The more, the higher the quality.

The number of points depends on the phone's camera resolution and on how much you crop the scan.

The inches depend on the physical size of the document (eg. is the document a Letter page, a receipt or a business card?)

If you maximize your document in the camera preview, your scan won't be cropped and will have about the number of pixels of the camera. For instance, on an iPhone 16 with a 12 MP pixel photo (4000 dots), if you scan a Letter page and it's displayed full screen on the camera and then print it on a letter page (11 inches) you will get about 4000 dots/11 inches = 363 dpi.

How to maximize the DPI?

  • Make sure the document takes as much of the camera preview as possible.

    Bad

    Good

    The document fills the camera frame.

  • Use Actual settings for the document Resolution.

What DPI can I achieve with my iPhone?

12 MP photos (most iPhones since 2015)

While the recent iPhones advertise photos in 24 or 48 MP, the default photo resolution is still 12 MP, as it keeps the image sizes reasonable.

Type of scan
Letter document
A4
Receipt

Maximized on the preview

~ 360 dpi 4000 pixels/11 inches

~ 340 dpi 4000 pixels/11.69 inches

~ 2000 dpi 4000 pixels/2 inches

Cropped (taking ¾ of the preview)

~ 270 dpi 3000 pixels/11 inches

~ 250 dpi 3000 pixels/11.69 inches

~ 1500 dpi 3000 pixels/2 inches

Cropped too much (taking ½ of the preview, not recommended)

~ 180 dpi 2000 pixels/11 inches

~ 170 dpi 2000 pixels/11.69 inches

~ 1000 dpi 2000 pixels/2 inches

iPhones with a 8 MP camera (iPhone 6 Plus, iPhone 6, iPhone 5S, iPhone 5, iPhone 4S)

Type of scan
Letter document
A4
Receipt

Maximized on the preview

~ 300 dpi 3296 pixels/11 inches

~ 280 dpi 3296 pixels/11.69 inches

~ 1500 dpi 3296 pixels/2 inches

Cropped (taking ¾ of the preview)

~ 220 dpi 2472 pixels/11 inches

~ 210 dpi 2472 pixels/11.69 inches

~ 1200 dpi 2472 pixels/2 inches

Cropped too much (taking ½ of the preview, not recommended)

~ 150 dpi 1648 pixels/11 inches

~ 140 dpi 1648 pixels/11.69 inches

~ 824 dpi 1648 pixels/2 inches

I have followed the recommendations to get high DPI. Why are my document still not sharp?

Why do my PDF scans always show up as 72 DPI?

PDF files are a bit weird in that they are vector documents. However, if you have scans with higher DPI in a PDF document, they will be printed at their full resolution even though the PDF file is "only" 72 DPI.

PreviousMy scans are upside down, how can I fix that?NextHow to disable the shutter sound?

Last updated 1 month ago

The document is too far away from the camera and will have a low resolution after cropping

While having a high resolution document is important for it to be readable when printed or faxed, will also have a major impact on the quality.

other factors such as light and a steady hand