How to fix the Genius Scan iCloud Drive folder not appearing?

This is a Genius Scan Ultra feature. It must be enabled in the Auto-Export settings.

Genius Scan lets you export your documents automatically to iCloud Drive. The documents are then placed in the iCloud Drive/Genius Scan folder.

Under some circumstances, the iOS device doesn't sync new iCloud Drive folders with the rest of iCloud.

If you cannot see your iCloud Drive/Genius Scan folder on your Mac:

  1. Disable iCloud Drive in the iOS Settings.

  2. Restart your iOS device (not your Mac).

  3. Re-enable iCloud Drive on your iOS device.

  4. Re-open Genius Scan and export the document again

Last updated