How to restore the purchase of the Genius Scan premium features?

• The advanced features of Genius Scan can be unlocked by subscribing to either Genius Scan Plus or Genius Scan Ultra. If for some reason, you lost access to your in-app purchase of Genius Scan+, you can still restore your purchase as all Genius Scan+ purchases have been grandfathered into Genius Scan Lifetime Plus plans.

• While Genius Scan Plus unlocks most of the advanced features, you benefit from all advanced features with Genius Scan Ultra, including a subscription to Genius Cloud. If you have a Genius Cloud account, log back into your Genius Cloud account directly in Genius Scan by tapping the sync button and choosing Log In. If your subscription has expired, you can renew it directly from this screen.

If you initially purchased Genius Scan+ within Genius Scan (Genius Scan 6 or anterior)

iOS

You can restore your in-app purchase directly from the Settings menu of your Genius Scan app, and enjoy all the advanced features you previously purchased. You must be logged in with the same Apple ID you used to purchase Genius Scan+.

1. Open Genius Scan and go to Settings.

1. Go to Premium plan and account and tap Restore Purchases.

If you try to restore and nothing happens or get an error, read this Apple support article about in-app purchases.

Android

If you changed devices to another Android or have multiple Google Play accounts on your device, you might have temporarily lost the Genius Scan+ features you purchased.

Check that your purchase is detected

First, you need to make sure that your purchase of Genius Scan+ hasn’t been automatically transferred to a free subscription to Genius Scan Plus Lifetime.

1. Go to Settings and choose Premium plan and account.

1. Check what appears on the top-right corner of your screen.

If you see Basic, then your purchase of Genius Scan+ has not been detected. If you see Plus or Ultra, your purchase has been detected, and something else is happening. In this case, contact us.

If your purchase isn't detected

Make sure you are connected to the Google Play account used to purchase Genius Scan+ in the first place. Now, you will have to download Genius Scan again:

1. Ensure all your documents are exported somewhere safe.
2. Uninstall Genius Scan from your device.
3. Download it from on your navigator (do not download from the Play Store).
4. Install Genius Scan from this web page.

If it still doesn't work, please contact us with the email address you used to purchase Genius Scan+ and proof of purchase.

If you initially purchased Genius Scan+ in the App Store

Genius Scan+ was also the name of the premium app on the App Store. We've now renamed it Genius Scan Enterprise. If you purchased Genius Scan+ (or Genius Scan Enterprise) as a standalone app, you need to re-download Genius Scan Enterprise:

iOS

1. In the App Store, search for Genius Scan Enterprise.
2. Tap the download icon.

Genius Scan Enterprise enables all the advanced features of Genius Scan Plus, plus auto-export and document name templates.

Android

1. In Google Play, ensure you are logged in with the same account you used to purchase Genius Scan+ and search for Genius Scan Enterprise (you might have to scroll down).

1. Select Genius Scan Enterprise and tap Install.

The app Genius Scan Enterprise will enable all the advanced features of Genius Scan Plus, plus auto-export and document name templates.