An error message tells me my email is not configured
On iOS, Genius Scan relies on Apple's Mail app to send emails.
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On iOS, Genius Scan relies on Apple's Mail app to send emails.
Last updated
This tutorial is for iOS users only.
You may see the following error message when sharing a document by email:
Genius Scan relies on the to send your scans. You need to check that the Apple Mail app is functioning correctly by opening it and trying to send an email to yourself from there.
It means that your company configured your phone and placed a restriction, preventing apps such as Genius Scan from sending emails. To disable this restriction, ask your IT department to disable the "PreventAppSheet" setting on the mail account configuration (you can even give them ).
Configure an email account in the Settings app. Please refer to this for a walk-through.
If you still cannot use the Mail app and have another email client app (such as Gmail, Yahoo Mail, or Outlook) installed on your device, you can use it to email your scans. Check out this article about .
